At Upperoom Fragrances, every order is handled with care, authenticity, and customer confidence in mind. This policy explains how exchanges, refunds, cancellations, and order concerns are reviewed.
If something is wrong with your order, we review the issue carefully and provide the most suitable solution based on the condition of the item and the details provided.
Use the quick policy tabs below to jump to the section you need. Each part is written clearly so customers understand what is eligible before placing or receiving an order.
We aim to provide authentic fragrances, clear communication, and reliable customer care.
Upperoom Fragrances is committed to providing customers with authentic fragrances and a smooth shopping experience. Before orders are completed, we aim to confirm product details clearly and prepare items with care.
Because fragrances are personal-care products, exchanges and refunds are handled carefully to protect product quality, hygiene, and customer trust.
Exchange requests may be reviewed when the item condition and order issue qualify.
An exchange may be considered if the item meets the required condition and the concern is reported within a reasonable time after receiving the order.
Some items may not qualify due to hygiene, product condition, or completed order status.
To maintain quality and hygiene standards, some items may not qualify for exchange or refund.
Incorrect or damaged orders should be reported as soon as possible after delivery.
If you receive the wrong fragrance or an item arrives damaged, please contact us as soon as possible. Customers may be asked to provide clear photos or videos of the item, packaging, and order details.
Once reviewed, Upperoom Fragrances may offer a replacement, exchange, store credit, or another suitable solution based on the situation.
Refunds are reviewed case by case when an issue cannot be resolved another way.
Refunds are reviewed on a case-by-case basis. A refund may be considered where an order issue cannot be resolved through exchange, replacement, or store credit.
Refunds may not be available for opened, used, or damaged items unless the issue was clearly caused before the customer received the product.
Orders may be cancelled before they are processed.
Once an order has already been dispatched or prepared for delivery, cancellation may no longer be available. Customers should contact us quickly if they need to make changes to an order.
There are no delivery fees for orders within the selected areas available for delivery.
A delivery fee will be added to orders requested outside of our selected areas for delivery.
Delivery fees may be non-refundable once a delivery service has already been arranged or completed.
If an exchange is approved, any additional delivery cost will depend on the reason for the exchange and the delivery method used.
If the customer chooses the wrong product and realizes upon delivery that they want an exchange, a delivery fee will be charged to redeliver the correct product.
Send your order details and issue clearly through our official contact channels.
To request support for an order concern, contact Upperoom Fragrances through our official channels.
We sell authentic fragrances and carefully check orders before dispatch.
Delivery-related concerns are reviewed based on timing, condition, and delivery method.
Customer information and order concerns are handled through official business channels.
We review concerns fairly and communicate the next step based on the situation.
Please inspect your order as soon as it is received. If there is a concern, contact us quickly so the issue can be reviewed properly.
