Terms & Conditions

Upperoom Fragrances sells authentic colognes and fragrances. We make reasonable efforts to provide accurate product names, bottle sizes, fragrance concentrations, product images, scent descriptions, and product details.

• Packaging may vary slightly because of manufacturer updates, batch differences, or supplier presentation.
• Fragrance performance may vary depending on skin type, weather, storage, and how the fragrance is applied.
• Scent descriptions and comparisons are used as helpful guidance, not as a guaranteed result for every customer.
• Customers should review the product name, size, and concentration before confirming an order.

All orders are subject to availability and confirmation by Upperoom Fragrances. A product showing on our website or social media does not always guarantee that it is still in stock at the exact time an order is placed.

• An order is considered confirmed after product availability and order details are verified.
• We may cancel or refuse an order where there is a stock error, pricing error, suspected fraud, incorrect customer information, or delivery limitation.
• If a product becomes unavailable after payment, we will contact the customer to arrange a suitable solution.

All prices are listed in Jamaican Dollars unless otherwise stated. Prices may change due to supplier costs, stock changes, promotions, delivery arrangements, or business updates.

• The final confirmed price will be shown or communicated before the order is completed.
• Accepted payment methods may include cash on delivery, bank transfer, or other approved payment methods.
• For bank transfer orders, proof of payment must be uploaded or sent before the order can be confirmed for processing.
• Payment receipts may be uploaded from the order confirmation page, confirmation email link, or the order tracking page where available.
• Customers must ensure payment information is accurate when uploading or sending payment confirmation.

Upperoom Fragrances offers delivery options based on customer location, product availability, and the delivery method selected or approved at checkout.

• Customers must provide accurate delivery information, including name, contact number, location, and directions where necessary.
• Delivery times are estimates and may be affected by traffic, weather, courier availability, public holidays, or customer response time.
• Customers should remain reachable by phone or WhatsApp during the delivery period.
• If delivery cannot be completed because the customer is unreachable or the delivery details are incorrect, redelivery or extra arrangements may come with an additional fee.
• If the customer chooses the wrong product and requests a replacement after delivery has started or been completed, a redelivery fee may apply.

Customers should check their product immediately when receiving it from the bearer or delivery representative. This includes checking the product name, bottle, packaging, visible condition, and whether the item matches the confirmed order.

• Any visible damage, wrong item, or concern should be reported immediately upon receipt.
• Customers should contact Upperoom Fragrances right away and provide clear photos or videos where necessary.
• If a product is accepted without a visible issue being reported at handover, later claims may be declined where the concern cannot reasonably be verified.

Due to the personal-use nature of fragrances, exchanges or refunds are not offered for change of mind, dislike of scent after purchase, incorrect customer selection, or products that have been opened, sprayed, used, damaged after handover, or altered by the customer.

• Exchange or refund requests may be reviewed where the product is proven to be faulty, damaged before handover, or not the product that was confirmed in the order.
• Customers must report issues immediately upon receiving the product and provide supporting evidence when requested.
• Products must remain in the condition received while the matter is being reviewed.
• Approved solutions may include correction, replacement, exchange, refund, or another suitable solution where appropriate.

For orders sent through Knutsford Express, customers must ensure that all order details are correct before dispatch, including product name, size, customer name, branch location, and contact information.

• Knutsford Express orders may require payment before dispatch.
• Once an order has been dropped off and dispatched, it cannot be exchanged or refunded for change of mind, wrong customer selection, or failure to collect on time.
• Customers are responsible for collecting the package according to Knutsford Express procedures and timelines.
• If there is a proven issue with the product supplied, the matter should be reported as soon as the customer receives the item, with clear supporting evidence.

Customers and visitors agree to use our website only for lawful purposes. You must not misuse, copy, interfere with, damage, attempt to hack, scrape, or disrupt any part of the website, checkout process, product listings, images, branding, or content.

• Upperoom Fragrances branding, product graphics, page designs, wording, and visuals are intended for our business use.
• You may not copy, reuse, or reproduce our content for commercial purposes without permission.
• We may update, remove, or change website content at any time without prior notice.
• Website errors, pricing errors, or stock display errors do not automatically create a confirmed order.

We may collect customer information such as name, contact number, email address, delivery details, order details, payment confirmation, receipt uploads, and communication history for the purpose of processing orders, arranging delivery, providing support, preventing fraud, and improving our service.

Customer information is handled according to our Data Privacy Policy. We do not sell customer personal data.

For order questions, delivery updates, product concerns, receipt upload issues, or policy-related queries, customers may contact Upperoom Fragrances through our approved communication channels.

• WhatsApp: +1 (876) 305-1424
• Instagram: @upperoom_fragrances
• Website: upperoomfragrances.com

We aim to respond as soon as reasonably possible during active business hours.