Exchange & Refund Policy

Upperoom Fragrances is committed to providing customers with authentic fragrances and a smooth shopping experience. Before orders are completed, we aim to confirm product details clearly and prepare items with care.

Because fragrances are personal-care products, exchanges and refunds are handled carefully to protect product quality, hygiene, and customer trust.

An exchange may be considered if the item meets the required condition and the concern is reported within a reasonable time after receiving the order.

• The wrong fragrance was delivered (Company's fault).
• The item arrived damaged.
• The item is unused, unopened, and in its original packaging.
• The customer has proof of purchase or order confirmation.

To maintain quality and hygiene standards, some items may not qualify for exchange or refund.

• Opened or used fragrances.
• Items with damaged or missing packaging caused after delivery.
• Products returned without proof of purchase.
• Change-of-mind returns after the order has been completed.
• Concerns based only on scent preference after the fragrance has been opened or used.

If you receive the wrong fragrance or an item arrives damaged, please contact us as soon as possible. Customers may be asked to provide clear photos or videos of the item, packaging, and order details.

Once reviewed, Upperoom Fragrances may offer a replacement, exchange, store credit, or another suitable solution based on the situation.

Refunds are reviewed on a case-by-case basis. A refund may be considered where an order issue cannot be resolved through exchange, replacement, or store credit.

Refunds may not be available for opened, used, or damaged items unless the issue was clearly caused before the customer received the product.

Once an order has already been dispatched or prepared for delivery, cancellation may no longer be available. Customers should contact us quickly if they need to make changes to an order.

A delivery fee will be added to orders requested outside of our selected areas for delivery.

Delivery fees may be non-refundable once a delivery service has already been arranged or completed.

If an exchange is approved, any additional delivery cost will depend on the reason for the exchange and the delivery method used.

If the customer chooses the wrong product(s) and realizes upon delivery and wants an exchange, a delivery fee will be charged to re-deliver the customer's correct product(s) of choice.

To request support for an order concern, contact Upperoom Fragrances through our official channels.

• Send your name and order details.
• Explain the issue clearly.
• Provide photos or videos if the item is damaged or incorrect.
• Wait for review and confirmation before returning or exchanging any item.